Micro Nav provides a web based support desk that it is accessible to all customers in support. The support package also includes multi-level offerings, meaning the customer can choose the level appropriate for them. The levels are categorised as; Gold, Silver, Bronze, below is a summary of what each level of support will include:

BRONZE

• Online help desk
• Online incident reporting, resolving and tracking
• Online User Forum
• BEST User Group invitation for one delegate

SILVER

• Online help desk
• Online incident reporting, resolving and tracking (priority over bronze)
• Online User Forum
• BEST User Group invitation for one delegate
• Telephone support
• One site visit for up to three days
• Supplementary training of up to three days at Micro Nav UK for up to two delegates
• Remote access support
• Hardware obsolescence advice

GOLD

• Online help desk
• Priority over Silver and Bronze with online incident reporting, resolving and tracking
• Online User Forum
• BEST User Group invitation for two delegates
• Telephone support
• Two on site visits of up to three days
• Supplementary training of up to five days at customer site or MNL UK for up to eight delegates
• Remote access support
• Hardware obsolescence advice